Employment

VISITOR ASSOCIATE - MUSEUM EDUCATOR TRACK


The Visitor Associate part-time, hourly position is a benefit-non-eligible position with the Museum’s Interpretive and Educational staff.  Part-time associates may be required to work up to 29 hours a week but are assured of no minimum number of hours per week.  They work at all Museum sites, sometimes out doors and during inclement weather and are expected to perform all responsibilities, general and specific, of the Museum Guides. Such duties include engaging with visitors in various capacities and selling tickets at the Seven Foot Knoll Lighthouse. Visitor Associates are also expected to provide presentations, demonstrations, and activities during Museum programs that occur during normal day operations, overnight programs, off-site, and Museum special events.  These presentations, tours, and education programs could occur on any of the museum’s sites: the Sloop-of-War USS Constellation, the WWII submarine USS Torsk; the WWII cutter USCGC Taney; the lightship Chesapeake; and the Seven-foot Knoll Lighthouse.  Visitor Associates are directly responsible to the Museum Interpretation Coordinator and frequently, the Museum Education Coordinator. Visitor Associates are expected to learn subject matter pursuant to those responsibilities, and they are expected to be able to perform them in a timely manner after their date of hire.  Visitor Associates who demonstrate full mastery of programs and subject matter within 3 months of the hire date are eligible for promotion to Museum Educator. Visitor Associates are expected to exhibit strong standards of leadership, cooperation, punctuality, initiative, adaptability, attentiveness to detail, adherence to policies, communication, and enthusiasm, and to display exemplary professionalism and work ethic.

ESSENTIAL FUNCTIONS

Primary Responsibilities

  1. Learning and demonstrating mastery of shipboard presentations.
  2. Learning and mastering overnight program materials and procedures, and working the different billets (assistant, educator, and leader) as assigned.
  3. Working routine day operations and procedures aboard all museum sites.
  4. Informing each visitor of the safety procedures associated with each site as indicated in the Crew Manual (4.5.1).
  5. Working Museum special and catered events as assigned.
  6. Handling money and conducting daily ticket sales processes via the Altru software system.
  7. While on duty, wearing the appropriate, clean, and serviceable uniform(s) for the various sites.
  8. Working with crew members to develop their working fund of knowledge of program-relevant topics and their ability to make public presentations.

Coordinated Responsibilities

  1. Performing daily, routine duties and custodial maintenance at Museum sites in accordance with museum protocols, directives, and instruction.
  2. Practicing safe, effective, and exemplary work habits, realizing that you are a role model for the crew members and volunteers.
  3. Being an effective co-worker who promotes, by personal example and leadership, a positive work ethic and good morale among ship’s staff and volunteers.
  4. Working closely with crew members to maintain a high state of morale, professionalism, and effectiveness.
  5. Employing effective communication skills at all times.
  6. Must be available weekends, holidays, overnight programs, and special evening programs/events.
  7. Being aware of and complying with Museum directives and protocols, written and verbal, associated with the sites, including those of other departments and Department Heads.
  8. Performing all administrative requirements, routine and otherwise, which includes but is not limited to: sign-in/out sheets; site logs; and time sheets.

JOB QUALIFICATIONS

Minimum requirements include customer service experience, preferably in a museum setting. Money handling experience is also preferred, but not required. Potential applicants should be able to successfully work independently and in a team setting. Those with education experience either in a museum or classroom setting are encouraged to apply.

 

WORK ENVIRONMENT

Museum Educators must be able to do all manner of physical activities associated with boarding and departing the sites, opening and closing the sites, working outdoors sometimes during inclement weather conditions, and they must be physically capable of moving quickly through the ships and performing all tasks associated with emergency procedures.  Educators may be required to shovel snow from the piers and the ship weather decks and gangways.   Educators will commonly work catered events that will require working late, often until after midnight, as well as overnight programs which may require working through the night.  During overnight programs, educators will spend the night on the ship to which assigned or, in the case of Constellation overnights, the museum building.

To apply: Send resume and cover letter to Amy Ferguson aferguson@historicships.org

 

Historic Ships in Baltimore is an equal opportunity employer.